Thanks for the review. I'm sorry that you don't have good experience with the machine. From our calls and video calls, the machine works properlly, it can make boba. You mentioned that the boba is not soft enough and not with good tast. We suggest you to change your recipe. And then you post this commend. We tried to offer you other recipe, which the machine can make boba too. The function of the machine is to make boba, and to make the boba taste good is what your recipe decide. It's a pity that we are only manufacturer for machine, not food recipe. Hope that you can find the good recipe and be successful in your business.